Top Questions Families Ask About Companion Care in Philadelphia
When it comes time to get extra help for your elderly family members, you probably have some important questions in mind. Navigating Companion Care in Philadelphia options can seem overwhelming at first. At TrueCare, we feel it’s essential for you to know a little about the professional caregiving landscape to make informed choices.
There’s no question that companion care in Philadelphia enhances the quality of life. Companion care provides safety and acts as social contact and emotional support. It gives you peace of mind. But, not all agencies have the services you may need or want. So, keep these questions in mind when you start looking for the right company.
7 Questions Families Ask About Companion Care in Philadelphia
Rates for Services
Can you afford the agency’s prices? Will they work with your insurance? Can they provide you with payment options to fit your budget if you are uninsured?
Local Presence
How long has the agency operated in Philadelphia? Do they have strong community contacts? Are there references you can check?
TrueCare reaches many areas around Philadelphia, including Montgomery County, Bucks County, Reading, PA County, Chester County, Delaware County, and Pottstown.
We have certification from PA Health & Wellness, UPMC Community Health Choices, Keystone First, and the Pennsylvania Homecare Association.
Services
It helps to make a list of what you envision as your ideal care plan for your loved one. Those points make great specific service questions.
What do the professional caregivers from the agency do for your loved one? For example, will they make meals and help with housekeeping? Are there transportation services? Can you get an aide with specialized training if your family member has dementia, mobility issues, or other distinct medical needs?
Employee Background Checks and Training
When you’re considering the well-being of your loved one, knowing there were background and reference checks done on any staff coming to your home is a huge relief. TrueCare has a meticulous background check program. We seek the best, brightest, and most dedicated and qualified caregivers for our team.
The Right Pairing
What type of alternatives does the agency offer in terms of aides? Inevitably, sometimes a match isn’t made in heaven. What process exists for finding a different caregiver? Can you meet them ahead of time?
Our clients consistently report a high rate of satisfaction with TrueCare services.
Scheduling
After signing with the agency, how quickly can they provide an aide? What customization and flexibility do you have for scheduling (ask about weekends and holidays)? What happens when your aide calls in or takes time off?
Monitoring, Communication, and Emergencies
As an aide works with your loved one, what level of monitoring do they provide (eyes on, for example)? What protocols are in place to communicate concerns and problems to the family? What happens when there’s an emergency?
TrueCare Difference
We have served the Philadelphia region for 16 years. Several awards have recognized our leadership in the home healthcare industry for our exceptional care. Plus, our staff love to work here!
If you’d like to get in touch, we have two offices
East Norristown, PA: 610-878-2273
Philadelphia, PA: 833-878-2273
Or drop us an email any time.
